Last updated: February 2026
Please read these Terms of Service carefully before using our website or engaging our services. By accessing our website or entering into a service agreement with us, you agree to be bound by these terms.
These terms are issued by MS Media Consulting Ltd, a company registered in England and Wales, trading as Voxara. Our registered address is:
MS Media Consulting LtdVoxara provides AI-powered phone answering services to UK businesses, including but not limited to:
The specific services provided to each client are set out in a separate service agreement or order confirmation.
By using our website, you agree that you will not:
We reserve the right to suspend or terminate access to the website for any user who breaches these terms.
Our AI phone answering service is provided under a separate written agreement between MS Media Consulting Ltd and the client. That agreement governs the specific terms of service delivery, pricing, and obligations of both parties. These website Terms of Service do not constitute a service contract.
Our services are subject to a one-off setup fee and an ongoing monthly subscription, as detailed on our pricing page and confirmed in your service agreement. All prices are quoted in GBP and are exclusive of VAT unless stated otherwise.
Subscription fees are billed monthly in advance. Setup fees are payable prior to service commencement. We reserve the right to suspend the service if payment is not received by the due date.
You may cancel your subscription by giving 30 days' written notice via our contact form. Setup fees are non-refundable. Monthly subscription fees already paid are non-refundable for the current billing period.
All content on this website, including text, graphics, logos, and software, is the property of MS Media Consulting Ltd or its licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works from any content on this website without our prior written consent.
To the fullest extent permitted by law, MS Media Consulting Ltd shall not be liable for:
Our total liability to you in connection with our services shall not exceed the total fees paid by you in the three months preceding the event giving rise to the claim.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
Our service uses AI technology to handle phone calls on your behalf. While we take care to configure the service accurately, AI systems may occasionally make errors or misinterpret caller intent. We recommend that clients review call transcripts and summaries regularly. We do not accept liability for losses arising from AI errors where reasonable care has been taken in the configuration of the service.
Our service relies on third-party technology providers. We are not responsible for any downtime, data loss, or service degradation caused by third-party providers, though we will take reasonable steps to mitigate any impact on your service.
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
If you have any questions about these terms, please contact us:
MS Media Consulting Ltd (trading as Voxara)